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Carolina91GT-S
04-19-2011, 03:32 AM
I went to the dealership today to pick up some trim/weatherstripping and overheard the parts guys mention something about having trouble getting some parts from Japan (specifically cam seals in this case) but cited Earthquake/Tsunami damage as the cause in that it destroyed some of the factories that supply parts to Toyota. Anybody else heard anything like this? Some of you dealerships guys can maybe shed some light on it?? Anything long term

~Chris

4thgenceli
04-19-2011, 03:37 AM
It's the troof.

Ask the guy who was rejected from his NZ dealer contact trying to get parts :(

Hookecho
04-19-2011, 03:53 AM
Chris, I moved your thread so Aaron would see it and maybe answer your question more thoroughly.

Aaron Willis
04-19-2011, 08:36 PM
...parts guys mention something about having trouble getting some parts from Japan ... Earthquake/Tsunami damage ... Some of you dealerships guys can maybe shed some light on it?? Anything long term?Here's a good place to start:
http://pressroom.toyota.com/releases/

This article in particular deals with parts supply issues:
http://pressroom.toyota.com/releases/toyota-statement-regarding-north-american-replacement-parts.htm

March 29, 2011

Toyota Statement Regarding North American Replacement Parts

As previously announced, the production of Japan-sourced replacement parts needed to service Toyota, Lexus and Scion vehicles resumed on March 17 and shipments to the United States resumed after a brief four-day delay. Because Toyota maintains safety stock throughout its supply chain, order processing fill rates for customers have remained normal.

It has been confirmed that damage sustained by certain Japanese parts suppliers will interrupt their normal production. Inventories of parts from these suppliers are currently adequate. However, in order to maximize future availability, approximately 233 part numbers, out of over 300,000 active part numbers (less than 1%), have been placed on controlled allocation. Controlled allocation means orders must be made manually via a special order release form and must be for a specific customer vehicle. By taking this step, we can help conserve parts until the flow from Japan returns to normal.

Toyota is requesting that dealerships refrain from placing any orders in excess of what is critically needed to support customer emergency need and true customer demand. Toyota's North American Parts Operations and our Toyota and Lexus dealers are committed to minimizing inconvenience for our customers as our Japan-based parts suppliers recover.

We have had no real trouble. Some high-volume parts are on manual allocation, but Toyota has been fulfilling our orders. We are still able to get what we need in a timely manner.



It's the troof.Well...sort of. It's not universally true that Toyota parts are hard to get. Some people may have to wait a little bit longer than they expect for some parts, but honestly, people who expect instant gratification are not being realistic anyway. The sky is not falling.



Ask the guy who was rejected from his NZ dealer contact trying to get parts :(Got any more info on this example? Sometimes parts guys don't know the whole story, sometimes they get lazy and assume that parts are harder to get then they really are, and sometimes they just blow customers out - probably due to the high number of tire-kickers with older cars who have no intention of buying anything and no money to buy it with.



Chris, I moved your thread so Aaron would see it and maybe answer your question more thoroughly.Thanks for the help!

4thgenceli
04-19-2011, 09:02 PM
I contacted the dealer in NZ that I originally sourced all gen4 3sgte parts from. I need a new upper timing belt cover and was looking for some spare/replacment parts (coils, etc) to have on hand. I was told I wouldn't be able to purchase due to not being in NZ from the restriction.

Aaron Willis
04-19-2011, 09:13 PM
I contacted the dealer in NZ ... was told I wouldn't be able to purchase due to not being in NZ from the restriction.I see. I can understand limiting sales of parts outside the country to protect availability for your local customers, particularly working out of a small country like NZ, which naturally has a much smaller distribution network than we enjoy in the US.

You have to admit that your situation is a bit out of the ordinary. Certainly your experience does not indicate that Toyota parts are generally unavailable or will not be available in the future.